Have Questions?
Frequently asked questions
About Us
What products does Fairvantage Bank offer
Fairvantage Bank currently offers personal loans and savings accounts, with great rates and no fees! While we’re actively servicing customers today, the team is working to build additional financial products and tools.
What do you mean when you say you’re a digital bank? Is it the same as an online bank
Actually, we’re both. Digital banking refers to using technology to conduct all forms of banking services – that means no branches. Online banking is specific access to personal accounts, services, apps, etc., through a bank’s website. So technically speaking, we’re both because you can’t have digital banking without online banking.
Does Fairvantage Bank have branches
No, we do not have traditional bank branches. Customers can easily access accounts through our website, and ask questions via online chat or by contacting 24/7 human support at
When did Fairvantage Bank open for business
Fairvantage Bank has been open to customers since July of 2020. While we’re relatively new to the banking industry, we have a startup mindset paired with SMBC Group’s 400 years of history, so we’ll be here to grow with you for the long term.
High yield savings account
What is a high-yield savings account
A high-yield savings account is an account where you typically earn an interest rate that’s higher than the average rate found on a traditional savings account.
When comparing high-yield savings accounts, you’ll find the account’s rate of return listed as an annual percentage yield (APY). This is the rate of return you receive over a year, including compound interest, assuming the interest remains on deposit in the account.
When do deposits to a new high-yield savings account start earning interest?
Deposits begin earning interest from the moment they are received, but they will not be immediately available for withdrawal.
New account deposits must be through automated BitPay payments and received before 5 p.m. CT, on a business day (Monday through Friday, excluding federal holidays). Deposits received after 5 p.m. CT, or on a non-business day are processed on the next business day.
What is the minimum deposit to open a High-Yield Savings account?
A FV Bank Savings High-Yield Savings Account requires a $100 minimum opening balance.
How can FV Bank offer such great rates
Fairvantage Bank offers market leading rates on its savings accounts. Our focus on using advanced technology instead of physical bank branches lowers overhead expenses, enabling us to offer better rates and no fees, unlike traditional brick-and-mortar institutions.
Will I be charged a fee if my savings account falls below a certain balance?
To maximize your savings, we encourage you to maintain the $100 minimum balance in your savings account that was required at account opening. However, you won’t be charged a fee if you fall below the account opening minimum.
Cetificates of deposit
Is there an early withdrawal penalty for CDs?
Penalty AmountsTerms of 12 months or less90 days of simple interest at the current rateTerms of more than 12 months but less than 48 months180 days of simple interest at the current rateTerms of 48 months or more365 days of simple interest at the current rateWe assess an early withdrawal penalty if you withdraw funds from the principal balance prior to the maturity date. Certain exceptions may apply.
If you are interested in having more flexible access to your funds, you can consider a CD Ladder strategy or the No-Penalty CD.
Can I withdraw my interest from a CD?
You can withdraw interest paid during your CD’s current term anytime without penalty. You can transfer the interest to a Fairvantage Bank High Yield Savings or Money Market Account or a non-FV Bank account.
Can I make additional deposits to my CD?
While you are not able to add additional funds during the term of the CD, you can add additional funds during the 10-day grace period after the CD maturity date.
Are FV Bank deposit accounts FDIC insured?
FV Bank is a member of the FDIC. Your deposit accounts are insured up to $250,000.00 per ownership category.
Personal Loans
Who is eligible for a Fairvantage Personal Loan?
All are eligible to apply for a Fairvantage personal loan. Loan eligibility also depends on your credit history and financial profile. If eligible, Fairvantage Bank will perform a soft credit pull to provide you with conditional rates, so you can check your eligibility with no impact to your credit score.
How is Fairvantage Bank able to offer such low rates?
Fairvantage Bank recognizes that the best borrowers are those that carry lower risk. We have a team of financial experts that work to assess the rates we can offer based on risk criteria and since we work with credit worthy borrowers, we are able to offer favorable rates.
Is the Fairvantage Personal Loan secured or unsecured?
Our personal loans are unsecured
Contact Us
How do i contact customer service
You can contact our 24/7, U.S.-based, first-class, customer support by calling 844-453-6487.
For customers with a hearing impairment, we offer TTY relay services. Please call 711 to utilize this service and have our customer support phone number ready to provide to the relay operator.How do I submit an idea or suggestion to Fairvantage bank
We are excited to hear from you! Visit the Contact Us page and click on Share Your Ideas.
How do I contact Fairvantage Bank for press enquires
We’re always happy to share our story. Please email us at press@fairvantagebank.com for all press inquiries.
